What is an activation email?
Your hospital will create a LifeBox profile for you using information they hold on file, including your email address and mobile number. The LifeBox system will automatically send an activation email to you when your profile has been created by the hospital. The email contains a personal activation link so you can access your LifeBox account.
Why do I need an activation email?
LifeBox follows a two-factor authentication process to ensure the information held on your account is secure. This process includes an activation email containing a personal activation link, and a text message containing a unique confirmation code.
To complete the profile activation process, you will need to use the personal activation link in the activation email.
When will I receive my activation email?
Once the hospital has created your profile, you will receive an email from the hospital & LifeBox. In the email, you will see a square blue button which says "Activate your account" This is your personal activation link.
What happens when I click my personal activation link?
When you click the "Activate your account" button within the email, you will be taken to the LifeBox website and prompted to follow the steps to activate your account.
What should I do if I don't receive my activation email?
If you have not received an activation email, try the following;
Allow sufficient time for the hospital to create your LifeBox account
Check your spam/ junk folder for your emails
Ensure the hospital has your correct information, including your mobile number and email address
If you have tried the above steps and are concerned about delays, contact your hospital directly for an update